CONCEPT247 - REMOTE SUPPORT |
Remote Support
What is this service used for?
» Troubleshooting (computer running slow, difficulty opening an email attachment, error messages, problems printing).
» Training (using Microsoft Word to create labels, creating an email distribution group, moving pictures from your digital camera).
» Virus and spyware issues (if your computer is heavily infected, it may have to be brought in for repair).
How does it work?
» Call us at +44 (0) 8707 554 124 to request remote support.
» You will allow the technician to control your PC to repair the issue in hand.
» Sit back and relax, watch your cursor move for you while our technician does all the work.
Safety
» The support session can only be seen by you and the technician - it does not open your computer to anyone else on the Internet.
» Customers can choose to terminate the support session at any time. The installed software disappears from your computer when the support session is finished.
» The technician cannot regain access to your computer without you running the software again.
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