I.T. SUPPORT - ON CALL AND ON SITE
I.T. Support means being there when you need us, being able to contact us at any time and being able to solve whatever issues you have. Our packages have been developed to ensure that our dedicated team are there and are able to support your business.
When your I.T. system goes down do you get it fixed quickly, easily and efficiently? Or are your employees waiting for hours to get a solution to start working again?
This means a loss of valuable time, also loss of valuable money to the company. This is where Concept 247 come in, as we understand the value of time and money.
We are here to help make the infrastructure stronger; to make sure that your systems remains running constantly day and night.
We offer a fixed price service. Our helpdesk team helps hundreds of customers, supported by a team of on-site engineers. It does not matter how often you call – it’s a fixed price service - so you’re always in control.
Guaranteed response times, any time day or night, if there is a problem with your I.T. system we have qualified engineers 24/7 ranging from 1st line support to 3rd line support.
I.T. MANAGER SUPPORT
Can your I.T. department cope with all the demands made on I.T. engineers? Are there projects you can’t complete or skills your team lacks? Are day-to-day problems preventing you from focusing on the big projects? If so, Concept 247’s range of I.T. Manager Support services is designed to help ease the pressure for you and your I.T. department.
Our services range from 1st line support to 3rd line support. If you are ambushed with everyday I.T. issues, we can relive the pressure by handling 1st line support calls while your in house I.T. team develops the current systems. If you require further technical help then we have the skills to help.
If you are looking for holiday or absence cover – or out-of-hours support - Concept 247 can fill the gap. We only recruit experienced engineers and give them the best training in the business, passing on years of knowledge in the industry.
Concept 247 has a large range of clients, there is not much we cannot handle: server upgrades, office moves, network security assessments, personalised application development, Pro-active server monitoring (spots problems that our remote support team can fix, before they affect you.)
CONCEPT 247 RESCUE
At Concept 247 we are able to support all remote PCs, Macs, and Smartphones over the Web without the need to pre-installing any software.
•Within seconds we are able to take control of your PCs, Macs, or Smartphones.
•We are able to instantly respond to any customer requests by using Calling Cards, a feature which simplifies our support process.
•Our remote support is easy for clients to use and even novices are able to accept remote support without the need of any prior training.
•In order to reach us quickly, we have one phone number for whatever support needs you require.
CONCEPT 247 RESCUE + MOBILE
Concept 247’s Rescue + Mobile package is a fast, easy and very secure solution for troubleshooting Smart Phones remotely. This will cut costs, save valuable time, increase first call resolution, and show users exactly how to use their Smartphone.
Concept 247 will use a virtual replica of a Smart Phone on our support technician's computer. They will then be able to control the device as if they were holding it. This package supports all Windows 5 and 6 mobile devices which comes with full virtualization support for most of them.
•Control Smart Phones remotely within seconds.
•Costs of support is reduced
•Customer satisfaction increased
•Our helpdesk technology has been proven to be efficient and reliable, thus making it easier for clients to log calls.
•Adoption of new services are accelerated
CONCEPT 247 I.T. REACH
100% Hosted, Web-Based Solution
We are able to manage your computers at any time and anywhere in the world whether you are using a PC, Mac or even a PDA.
Background Access and Diagnostic Toolkit
Our diagnostic toolkit is able to run in the background so that you can work without interruption. We are able to access an unattended machine at any time whilst maintaining excellent problem resolution.
Inventory Tracking & Reporting
We are able to perform preventive maintenance with Inventory snapshots, reporting and alerts, generate detailed information so you can monitor and maintain system health.
Industry- Leading Remote Control
Patent pending point-to- point architecture, that delivers high-speed, full screen, reliable remote control sessions.
Windows Based Permission Security
'Snaps- in' to your existing security by using existing windows authentication and user permissions, in addition to RSA SecurID support, compatibility with Active Directory, detailed logging, and 128 to 256-bit SSL.
•Direct telephone access to our experienced technical support team for any technical questions or problems.
•A dedicated web-based support team including a helpdesk system and remote support.
•Hardware repairs onsite by our specialised engineers.
•Guaranteed response times.
•A personal dedicated I.T. account manager.
•Constant monitoring for any potential faults.
•Inventory of all hardware and software and management of all licences and warranties.
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